Privacy Policy at 1Win Vietnam

1Win collects a portion of your data: IP, phone number, email, your gadget’s specifications, etc. Read on to learn why the site collects your data and how 1Win uses it.

Table of contents

What Data 1Win Collects

You share information that 1Win stores each time you visit the site. Here’s what 1Win collects:

  • Data provided by the player: password, email, phone number, documents for account verification, etc.
  • Data collected automatically: your browser settings, OS language, gadget specs, the game loading time, etc.
  • Information received from the third parties: from publicly available materials or trusted third parties.

Law allows 1Win to collect your data. These provisions that facilitate such permission:

  • Performance of a contract: when you register at 1Win, you legally allow the site to collect information about you through a contract.
  • Legal obligation: 1Win promises to collect your data for KYC and AML practices according to its Curacao license.
  • Legal interest: 1Win processes your data when the site, other companies in the 1Win group of companies or third parties have a business or commercial incentive.

How We Use Personal Data

1Win uses your personal information to:

  • Facilitate a smooth website run and regulate customer support channels;
  • Learn if the user is suitable for using 1Win services;
  • Create your account;
  • Comply with legal obligations and duties imposed by the license (for example, to conduct Know Your Customer and Anti-Money Laundering practices);
  • Support customers with business-related questions;
  • Create customer service platforms and optimize your user experience;
  • Prevent crimes by detecting fraudulent withdrawals;
  • Ensure stable money transfers;
  • Analyze the fraud likelihood;
  • Manage customer relations;
  • Asses 1Win risks and chances;
  • Disclose information with 1Win economic group and use it for administrative purposes.

How 1Win Shares Your Data 

1Win may share your data according to its privacy policy to the following subjects:

  • 1Win economic group members;
  • Game providers and those who operate 1Win businesses;
  • Courts, licensing and eSports authorities, government agencies, or other companies that help to create a fair environment for gambling;
  • A subject that has provided 1Win customer;
  • Other subjects if the player agrees to.

International Data Transfer

It’s risky when your data travels from one country to another. To ensure the security of your data, 1Win enters European Commission standard contracts with the organization to which the information is passed.

Security

The players’ personal information is stored inside massive 1Win online data storage. To ensure its security, the site:

  • Encrypts all data according to TSL (Transport Layer Security) standard.
  • Limits access to your personal information, allowing only specific staff to work with it.
  • Uses firewalls, network segmentation systems, intrusion prevention and other methods to keep players’ personal data secure.
  • Analyzes the experience of data protection companies.
  • Places its servers in industrial-level hosting facilities with high-security levels to prevent physical access to servers.
  • Implement security measures to check the site for potential threats constantly.

Data Storage

You may delete some of your 1Win-stored personal information while some of it is deleted partially. 1Win stores the rest of the data for an extended time. Here’s what data you can manipulate:

  • Change your personal information;
  • Delete your chat messages;
  • Delete your account;

Now, here’s why 1Win has to store some of your personal information:

  • Protect you or third parties from fraud;
  • Comply with local taxes;
  • Comply with the law and local regulations;
  • Ensure consistent service delivery.

1Win guarantees that your data will be protected and used according to the claimed privacy policy.

Customer Rights

Here are the rights toward your data 1Win grants you:

  • Learn what data of yours is collected;
  • Correct your inaccurate personal information;
  • Request a copy of your personal information;
  • Request 1Win to erase your data from the storage;
  • Request to limit data processing.

You can send these and other requests to [email protected]. 

Google Analytics Usage

1Win implements Google Analytics to learn how you use the site. Google Analytics plants a cookie into your browser to identify you and improve its data collection. Only Google can access a file with your information.